At www.fluxchute.com, we are committed to providing our customers with the highest quality products and services. If you are not satisfied with your purchase, here is our refund policy:
1. Refund Request
If you would like to request a refund after receiving your product, please contact our customer service team via email at within 30 days of receiving the product. Please include your order number and the reason for the refund in the email so that we can process your request.
2. Return Conditions
In order to ensure a smooth refund, please ensure that the product you return meets the following conditions:
The product must be in unused condition and include all original packaging, tags and accessories.
You will need to keep the receipt or tracking information from the time of shipment so that we can confirm the return.
3. Refund Processing
Once we receive the returned product and confirm that it is eligible for a refund, the refund will be processed within 3-5 business days and the amount will be refunded to your original payment method. Please note that it may take additional time for your bank to process the refund.
4. Shipping Policy
If the return is due to our error (e.g., the wrong product was sent or the product is defective), we will cover the return shipping costs. If you simply want to return the product for personal reasons , the return shipping costs will be borne by you.
5. Special Items
Some special items may not be refundable after purchase. The specific terms will be noted on the product page.
6. Contact Us
If you have any questions or need help with our refund policy, please contact us at . Our customer service team will be happy to support you.
